Returns

CarbonXScycles love its bikes and it wants you to love them to! If you are unhappy with your bike for any reason, or if you change your mind about your purchase, you may return the bike within 30 days of the purchase date and get a full refund, so long as the bike is in good working order.

Customers are responsible for the return shipping costs, unless the bike is defective or when an error has occurred and you did not get the bike you ordered. CarbonXScycles’ return policy is in addition to your rights under the Australian Consumer Law.

Owner’s Manual

A copy of the CarbonXScycles’ Owner’s Manual will be supplied with your bike.

Spare/Replacement Parts

CarbonXScycles keeps the following custom components in stock. Please contact CarbonXScycles if you wish to purchase:

  • frame
  • suspension forks
  • front and rear triangles
  • bottom bracket
  • wheels
  • cranks
  • centre shocks

Derailleur hangers are also kept in stock.

The bikes come with a Spare Parts Kit, which includes a derailleur hanger and spokes